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RENTAL POLICY & TERMS

RENTAL POLICY, TERMS & CONDITIONS

Last Updated: June 2026

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Welcome to Tropical Horizon Rentals. Please read our Rental Policy and Terms carefully before booking a vehicle. By making a reservation, you agree to comply with all terms stated below.

​1. Driver Requirements & Eligibility​

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  • Age Limit: Drivers must be at least 21 years of age (25 for high-end exotic or supercars).

  • Driver’s License: A valid, unexpired government-issued driver's license must be presented at the time of rental.

  • International Guests: Tourists must provide a valid International Driving Permit (IDP) alongside their passport.

 

2. Booking, Payment & Security Deposit

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  • Payment Methods: We accept all major credit cards, PayPal, and Stripe via our online platform. Cash is not accepted for security reasons.

  • Security Deposit: A refundable security deposit ranging from $200 to $1,000 (depending on the vehicle class) will be authorized on your card. This deposit will be released within 3–5 business days after returning the vehicle undamaged.

 

3. Rental Period, Pick-up & Return

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  • Late Returns: Vehicles must be returned at the designated time specified in your booking. A grace period of 30 minutes is allowed. Late returns beyond this will incur an hourly fee or a full additional day's rental charge.

  • Fuel Policy: "Same-to-Same" policy applies. Vehicles are provided with a full or partial tank and must be returned with the exact same level of fuel. A refueling charge plus service fees will apply if returned with less fuel.

 

4. Insurance & Liability

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  • Standard Coverage: Basic third-party liability insurance is included in the rental price.

  • Damage Liability: The renter is fully responsible for any interior damage, rim/tire scrapes, or cosmetic scratches not covered by standard insurance.

  • Optional CDW: Renters can purchase our optional Collision Damage Waiver (CDW) at checkout for extra peace of mind.

 

5. Prohibited Uses & Restrictions

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  • No Off-Roading: The rented vehicle shall NOT be used for racing, off-roading (unless renting a designated 4x4 Offroad Jeep), or drifting.

  • Unauthorized Drivers: Allowing unauthorized drivers to operate the vehicle is strictly prohibited.

  • No Smoking Policy: Smoking or vaping inside our luxury vehicles is strictly prohibited. A professional detailing fee of $250 will be charged for violations.

 

6. Cancellation & Refund Policy

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  • Full Refund: Cancellations made up to 48 hours prior to the scheduled pick-up time are eligible for a 100% refund.

  • Partial Refund: Cancellations within 24–48 hours will receive a 50% refund.

  • No Refund: No refunds will be provided for cancellations made less than 24 hours before the rental time or for "No Shows".

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Need Help?

For any urgent questions regarding your booking, please contact our support team via our contact page or drop us an email.

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